When will my services be billed?
You pay for each service upfront when you sign up for the program. Then, at the beginning of each year, you’ll be charged a yearly program fee for that year’s services. You can cancel anytime, but there are no refunds for services already booked within the current year.
What if I don’t want to pay upfront?
The Total Care Program currently requires upfront payment. However, all our signature services are still available outside the program without the specific program benefits, but with the same premium service and care.
When will I be contacted to schedule my services?
As your service season approaches (spring for activations, fall for winterizations), we’ll reach out with a scheduled date. After that, you can contact us with any questions or changes.
How will I know my services have been completed?
After your service, you’ll receive an email confirmation and, for backflow tests, a copy of your test report. We handle all necessary communications with your water provider.
What if I decide I want to cancel?
You can cancel anytime to avoid charges on your next program anniversary. However, refunds are not available for services scheduled within the current year.
What if I move?
You can transfer your service to a new address within the TCP service area or transfer it to the new property owner. Just let us know how we can assist.
How do I know I’m on the schedule?
We’ll notify you when your service is scheduled. Feel free to reach out if you have questions or would like to confirm.
Can you tell me when the technician will be here?
For spring activations, repairs and winterizations, we provide a 3-hour service window to help you plan your day. Because our technicians are routed by neighborhood and have tightly scheduled appointments, we can’t offer exact arrival times or real-time updates for backflow tests. We appreciate your understanding and encourage you to reach out with any questions as your service date approaches.
I don’t know how many zones I have!
No worries! Our technicians will assess your system during the service and help clarify how many zones you have.
What services are included in the Total Care Program?
Your TCP package will determine what’s included. For reference, the Platinum package includes all three signature services: activation, backflow test and winterization.
Are there any discounts or perks included?
Yes! Program members get priority scheduling, reduced service rates and discounts on additional repairs during service visits.
What if my service needs extra repairs or parts?
If additional work is needed, we’ll provide a detailed estimate for your approval before proceeding.
What if I need upgrade work or want an estimate?
We’d be happy to help bring your irrigation ideas to life! If you want an estimate or upgrade work, please let us know before your spring activation service date. We can then add a short site visit to your activation appointment.
Please note, our backflow and winterization technicians aren’t able to provide site visits during their scheduled services due to tight scheduling and equipment rentals. If you’d like a separate site visit, let us know – we’ll gladly add you to our schedule.
Site visits are $150 and invoiced promptly. If you decide to move forward with the work, this fee will be credited toward your overall project cost.
Can I add or remove services during the year?
Absolutely! Just contact us to update your program services to fit your needs. You can remove services, but remember that no refunds are given during the current service year.
What if the technician can’t access my system on the scheduled day?
Please ensure the technician can access your system. If not, we’ll contact you to reschedule at your convenience.
How do you handle scheduling conflicts or delays?
We’ll inform you promptly if delays occur due to weather or other reasons and arrange a new service date.
Is there a contract or commitment period?
There’s no long-term contract. You can cancel anytime, but services scheduled within the current year are non-refundable. Services automatically renew each year unless you cancel.
What if I have questions after my service is complete?
We’re here to help! Contact us anytime with questions or concerns after your service.
Do you serve commercial properties?
Yes, we provide services for both residential and commercial properties. Contact us to discuss your needs.
How do I update my contact or property information?
You can easily update your information anytime by calling or emailing us.
For more information, read our Total Care Program Guide.